HARO toilet seats are made of high-quality, solid-coloured Duroplast. The closed non-porous surface offers the best requirements for optimal hygiene. To some extent, WC seats in spot colours also have coated surfaces which are slightly more delicate. For easy and efficient cleaning, we recommend you use neutral soap or mild washing-up liquid which you have at home. Simply remove the residues of the cleaning products with enough clear water. Leave the seat and lid open while there are strong cleaning products in the WC bowl. If you use abrasive, chlorine-based or acidic cleaning products or if you spatter urine-based water, the surface can suffer discolouration or paint delamination, which can no longer be removed and are no cause for complaint.

HARO toilet seats are made of high-quality, solid-coloured Duroplast. The closed non-porous surface offers the best requirements for optimal hygiene. To some extent, WC seats in spot colours also have coated surfaces which are slightly more delicate. For easy and efficient cleaning, we recommend you use neutral soap or mild washing-up liquid which you have at home. Simply remove the residues of the cleaning products with enough clear water. Leave the seat and lid open while there are strong cleaning products in the WC bowl. If you use abrasive, chlorine-based or acidic cleaning products or if you spatter urine-based water, the surface can suffer discolouration or paint delamination, which can no longer be removed and are no cause for complaint.

The hinges of our HARO WC seats are made of high-quality rust-free stainless steel. Urine or the use of abrasive, chlorine-based or acidic cleaning products will attack the material surface so that the hinges may be coated with oxide. However, this is no cause for complaint as it's flash rust which can be removed by grinding and polishing, and these damages can only be caused by long-term use of acidic or alkaline cleaning products. Drops of urine or chemical cleaning products must therefore be wiped frequently with a damp cloth before the fluids dry in order to avoid the damages described previously.

Toilet seats are very often heavily loaded on one or both sides. The hinges on the partly uneven ceramic surface are extremely exposed because of the constant movements and pressure. So the bolt joints can come loose according to the use you may have.
We therefore recommend regularly checking the fixations and retightening them if necessary.

To the best of our knowledge, Hamberger's WC seats are adjusted so that they can bear heavy loads for an identified use. Should breaks or cracks appear in the material during the two-year guarantee period despite proper use and loads, please turn to your specialist shop with your receipt.

TakeOff

Type 1 TakeOff stainless steel cushioning unit	Type 2 TakeOff plastic cushioning unit	Type 3 No TakeOff!
Type 1
With an Allen wrench (included in hinges original package), start by loosening the headless screw which is situated on your stainless steel SoftClose cushioning unit and is used as a theft-deterrent system. (CAUTION! Do not unscrew the headless screw completely)
Type 1	Type 2
Pull the entire toilet seat straight upwards.

Despite extensive quality controls, the operating mode and speed of the SoftClose automatic closure system can vary in some cases. These types of variations are not a manufacturing error and can't be seen as a cause for complaint.
To reset the original operating mode, we recommend carrying out maintenance of the SoftClose mechanism. First, remove the SoftClose cushioning unit. You will find details of the removal instructions here: Removal instruction. Thoroughly clean the cushioning unit and the WC seat and apply non-corroding grease (e.g. cooking oil) on the plastic bushings of the cushioning unit before you assemble them back. You will find the assembling instructions here: Assembling instructions.

HARO provides an extra 10-year warranty which covers the SoftClose automatic closure system in addition to the statutory warranty.
Should the operating mode of the Soft Close WC seats not work during the effective warranty period and despite appropriate treatment, HARO will provide you with a new SoftClose cushioning unit free of charge. You only need to remove the broken HARO SoftClose cushioning unit cartridges, send them to our Service address, and new Soft Close components will immediately be delivered to you. For information on how to remove and assemble the SoftClose cushioning unit cartridges, click here. Please enter your name and surname as well as your complete address (street/no., postal code, town, country) in the fields provided on the warranty card. Send the card back with the broken HARO SoftClose cushioning units to our Service address.
Unfortunately, HARO can't bear the expenses which might incur during the exchange.

Start by checking with which hinge your WC seat is fixed to the ceramic:

Type 1 TakeOff hinge with stainless steel SC cushioning unit	Type 2 TakeOff hinge with plastic SC cushioning unit	Type 3 SoftClose hinge without TakeOff function

According to the hinge type, please follow the step-by-step removal instructions:

Step 1

Type 1 Start by loosening the headless screw by rotating twice with an Allen wrench (Caution! Do not unscrew completely!)

Type 3 Loosen the screws of the WC seat fixations underneath on both sides of the ceramic.

Step 2

Type 1	Type 2	Type 3
Now remove your WC seat from the ceramic by pulling upwards.

Step 3

Type 1	Type 2	Type 3
Now remove the plastic clips located on both lower sides of the WC seat with a screwdriver or another sharp object.

Step 4

Type 1	Type 2	Type 3
Remove the right SC cushioning unit.

Step 5

Type 1 Now remove the left SC cushioning unit, the small metallic bushings and the plastic ring.	Type 2 Now remove the left SC cushioning unit and the plastic ring.	Type 3 Now remove the left SC cushioning unit and the plastic ring.

Step 6

Type 1	Type 2	Type 3
Caution: There is still a plastic ring in the right cushioning case. It must also be removed. Remove with your finger or a thin object by using inside-out pull actions.

Step 7

Type 1 Removal is now over. You now have each of the following objects in front of you: Seat ring, seat lid, 2x SC cushioning units, 2x plastic clips, 2x plastic rings, metallic bushing.	Type 2 Removal is now over. You now have each of the following objects in front of you: Seat ring, seat lid, 2x SC cushioning units, 2x plastic clips, 2x plastic rings.	Type 3 Der Removal is now over. You now have each of the following objects in front of you: Seat ring, seat lid, 2x SC cushioning units, 2x plastic clips, 2x plastic rings.

Step 8

Please send us all the parts, which are written in bold in step 7, together with the section of your warranty card which you have filled in, and a copy of your receipt to Hamberger Sanitary GmbH Servicecenter Sebastian-Tiefenthaler-Str. 2 83101 Rohrdorf

You have received a new cushioning set as a replacement of your broken SC cushioning unit:

Type 1	Type 2	Type 3

Step 1

Type 1	Type 2	Type 3
Start by arranging all the parts around your toilet seat.

Step 2

Type 1	Type 2	Type 3
Insert the plastic ring with the notches on the right hand side facing outwards in your WC seat.

Setp 3

Type 1 Now insert the cushioning unit on the right hand side. The opening of the cushioning unit faces upwards.	Type 2 Insert the cushioning unit on the right hand side. The opening of the cushioning unit faces upwards.	Type 3 Insert the cushioning unit on the right hand side. The screw faces upwards.

Step 4

Type 1 Attach the plastic ring on the left cushioning unit.	Type 2 Attach the plastic ring on the left cushioning unit.	Type 3 Attach the plastic ring on the left cushioning unit.

Step 5

Type 1 Insert the cushioning unit with the attached metallic bushing and plastic ring. The opening of the cushioning unit faces upwards.	Type 2 Insert the cushioning unit with the attached plastic ring. The opening of the cushioning unit faces upwards.	Type 3 Insert the cushioning unit with the attached plastic ring. The screw faces upwards.

Step 6

Type 1	Type 2	Type 3
Push the cushioning unit on both sides in the openings until you can feel they have clinched.

Step 7

Type 1	Type 2	Type 3
Now push the plastic clips on both sides in the opening designed for this purpose.

Step 8

Type 1 Turn the opening of the left cushioning unit at a 90° angle so it faces downwards (e.g. with a screwdriver).	Type 2 Turn the opening of both cushioning units at a 90° angle so they face downwards (e.g. with a screwdriver).	Type 3 Turn both screws at a 90° angle so they face downwards.

Step 9

Type 1	Type 2	Type 3
Fix the WC seat back on to the ceramic. Types 1 and 2 can simply be clipped on. With type 3, the WC seat must be fixed with screws after being inserted.